Support
Need help with Mindful? Most questions are answered below. For anything else, write to us and a person replies.
Response time
We reply within 24 hours on business days.
Mon to Fri, 9AM to 6PM, UlaanbaatarFrequently asked questions
Why does Mindful need Screen Time permission?
Apple only lets an app shield other apps through the Screen Time (Family Controls) permission. Mindful uses it for one thing: to shield the apps you choose during the hours you set. It cannot see your usage history, messages or photos.
An app still opens while a window is active.
Check three things. The app is in a blocklist that the schedule uses. Screen Time permission is still granted in iOS Settings, under Screen Time. And the schedule window covers the current time and weekday. If all three are right, restart your iPhone. If it still opens, write to us with the app name and the time it happened.
How do I get out of Strict mode?
You do not, until the window ends. That is what Strict mode is for. If you genuinely need a shielded app, use the emergency pass on the home screen: one a day, a 60-second wait, then a 5-minute unlock. Deleting Mindful also drops every shield, but you lose your setup.
Why do I need an account?
The account keeps a small backup of your schedule windows and list names, so a new iPhone starts where you left off, and it lets your Pro purchase follow you. Which apps you shield never leaves your iPhone. Apple does not allow it to.
I signed in on a new iPhone and my lists are empty.
That is expected. Your schedules and list names come back, but the apps inside each list are tied to the old device and cannot be copied. Open each list and pick its apps again. It takes a minute.
How do I cancel or restore Mindful Pro?
Subscriptions are billed by Apple. To cancel, open iOS Settings, tap your name, then Subscriptions, then Mindful. To bring Pro to a new device, open Mindful Settings and tap Restore purchases while signed in with the same Apple ID.
How do I delete my account?
Open Mindful Settings, go to Account, and tap Delete account. The backup and the account are removed at once. If you cannot open the app, email us from the address you signed up with and we delete it within 30 days.
Your apps stay on your iPhone
Which apps you shield never leaves your device. The policies below say exactly what does.